Terms of Service

Pingtumi Terms of Service

Last updated: October 15, 2026

1. Agreement to these Terms

These Terms of Service (“Terms”) are an agreement between you and Pingtumi, Inc., a Delaware corporation (“Pingtumi”, “we”, “us”). They govern your use of all Pingtumi products (the “Services”), including:

  • Pingtumi Alerts at alerts.pingtumi.com, including channel Ping Pages and any version added to a Home Screen or installed as a web app;
  • Place Collections at place-collection.pingtumi.com;
  • the Pingtumi app for iPhone, including its iMessage extension; and
  • com.

By using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services for a business or organization, you agree to these Terms on its behalf and confirm you have authority to do so. If you do not agree, do not use the Services.

2. Who can use the Services

  • You must be at least 13 years old, or older if your country requires it, to use the Services.
  • You must be at least 18, or have a parent or guardian’s permission, to run a channel, buy coins, or use the Services for a business.
  • You may not use the Services if you are barred from doing so under applicable law.

3. Your account

  • You sign in with Apple, Google, or, for Place Collections, an email address and password. Keep your sign-in details secure. You are responsible for activity on your Pingtumi account.
  • Choose a username that does not impersonate anyone or infringe anyone’s rights. We may reclaim usernames that are misleading, infringing or unused.
  • Do not sell, transfer or share your account.
  • If you add a phone number to a Call or Text button, it must be a number you own or are authorized to use. You agree to receive a one-time verification text at that number. Message and data rates may apply.

4. Pingtumi Alerts

Notifications are not guaranteed. Push notifications are delivered through services run by Apple, Google, Mozilla and others, and depend on the recipient’s device, settings, browser and connection. Notifications may be delayed, arrive out of order, or not arrive at all. Pingtumi does not guarantee that any notification will be delivered or delivered on time.

Not for emergencies. Pingtumi Alerts is not an emergency alert system. Do not use it, or rely on it, for emergency, safety, medical or other time-critical communications. For emergencies, contact local emergency services.

If you run a channel, you are responsible for:

  • everything you send and display, including alerts, images, action buttons and Ping Page content;
  • sending only to people who chose to subscribe, and not sending spam or misleading alerts;
  • the accuracy of what you offer, and honoring it as stated, including promo codes and deals (with their terms and redemption deadlines), events and RSVPs, lines and order numbers, and Wi-Fi details;
  • any information you collect from your audience through your channel, which you must use only for the purpose it was collected and in line with applicable privacy laws; and
  • complying with laws that apply to your business and promotions, including consumer protection, advertising, sweepstakes and alcohol laws.

Transactions with channel owners. The Order / Pay button and other links take people to the channel owner’s own websites and checkout providers. Any purchase, order, payment, refund, reservation, event or service is between the customer and the channel owner. Pingtumi is not a party to it and is not responsible for it.

Lines and order numbers. A place in a line or an order number does not guarantee service. The channel owner controls the line. If a channel only accepts people who are nearby, you must allow location access, and you may be refused if your location cannot be confirmed.

Content checks. We check alerts automatically before they are sent and may block, remove or limit an alert or channel that appears to break these Terms. Anyone can report an alert from its Ping Page.

5. Place Collections

  • Collections you share by link can be seen by anyone with the link.
  • If you invite collaborators, they can view and edit the collection, and you are responsible for whom you invite. You can remove collaborators at any time.
  • Place information, maps and directions come from Google, Apple and other providers and may be inaccurate or out of date. Check details such as opening hours and addresses before relying on them.

6. Coins and purchases

  • Some features cost coins, such as AI writing, AI-generated covers and logos, and premium themes. You can buy coins on our websites; payment is processed by a third-party payment processor.
  • Prices are shown before you buy and include or exclude taxes as stated at checkout. We may change prices for future purchases.
  • Coins are a limited license to use features of the Services. They have no cash value, cannot be exchanged for money, and cannot be transferred, sold or gifted.
  • Coins do not expire.
  • All coin purchases are final. Coins, including unused coins, are not refundable, except where required by law. If an AI feature fails to deliver a result, the coin is returned to your balance automatically.
  • EU and UK consumers: by starting to use coins, you request immediate performance and acknowledge that you lose your right to withdraw from that purchase once coins are used.
  • Unused coins are lost if your account is deleted or terminated for breaking these Terms. If we discontinue the Services or coins, we will give at least 30 days’ notice, and you can keep using your coins until then. Unused coins will not be refunded, except where required by law.

7. AI features

  • AI features, such as writing assistance and AI-generated images, use third-party AI providers.
  • AI output can be inaccurate, inappropriate, or similar to output generated for others. Review it before you use or send it. You are responsible for content you choose to use.
  • As between you and Pingtumi, you own the output you choose to use, to the extent the law allows, subject to the license in section 8.
  • Do not use AI features to create content that breaks these Terms or infringes others’ rights.

8. Your content

You keep ownership of the content you post, including alerts, images, channel branding, collections and messages (“Your Content”). You are responsible for Your Content and confirm you have the rights needed to post it.

You grant Pingtumi a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display, adapt (for example, resizing images or formatting for different screens) and distribute Your Content, only as needed to operate, provide, secure and improve the Services. This includes delivering your alerts as notifications, showing them on Ping Pages and shared links, generating previews, posters and QR codes, and sending text to our moderation and AI providers when you use those features. This license ends when you delete the content or your account, except for copies already delivered to others, copies in backups kept for a limited time, and where we must keep it by law.

We do not pre-screen all content and do not endorse it. We may remove or restrict any content or account that we believe breaks these Terms or the law.

9. Acceptable use

You may not use the Services to:

  • impersonate any person, business or organization, or misrepresent your affiliation;
  • send spam, unsolicited bulk messages, or misleading alerts, deals or promotions;
  • post content that is illegal, sexually explicit, hateful, harassing, threatening or violent, or that exploits minors;
  • post someone else’s private information, including phone numbers you are not authorized to use;
  • collect information from users without their consent, or use information collected through the Services for purposes other than those it was given for;
  • link to malware, phishing or scams;
  • infringe intellectual property or other rights;
  • access the Services by automated means such as bots or scrapers, or interfere with, overload or try to bypass the security of the Services;
  • copy, reverse engineer or resell the Services, or use them to build a competing product; or
  • break any law, including laws on consumer protection, privacy and electronic communications.

10. Copyright complaints

If you believe content on the Services infringes your copyright, send a notice to our designated agent with: your signature; a description of the work; the location of the material (such as its URL); your contact details; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the owner.

Copyright agent: Pingtumi Inc (U.S. Copyright Office registration DMCA-1083129), 1506 Alturas Dr., Burlingame, CA 94010, (650) 401-8082, contact@pingtumi.com.

We will terminate accounts of repeat infringers in appropriate circumstances.

11. Third-party services

The Services rely on and link to services we do not control, including Apple and Google sign-in, Google Maps, Apple Maps, payment processors, AI providers, and websites linked from alerts. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them. Payments made through links shared in the Services, such as Venmo, Cash App, Stripe or PayPal links, are between you and the other person or business. Pingtumi does not process those payments and is not responsible for them.

Google Maps features are subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.

12. Our rights

The Services, including our software, designs, themes, wallpapers, templates and trademarks, belong to Pingtumi and its licensors. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services under these Terms. Feedback you send us may be used without obligation to you.

PINGTUMI® is a registered trademark of Pingtumi, Inc. in the United States. You may not use our name, logos or trademarks without our written permission, except to refer accurately to the Services, such as linking to your own channel.

13. Ending your use of the Services

  • You can stop using the Services at any time and delete your account from the Alerts dashboard, the Place Collections dashboard or the app’s settings. Your account is disabled immediately and permanently deleted after 30 days, as described in our Privacy Policy.
  • We may suspend or terminate your account, channels or access, or remove content, if you break these Terms, if required by law, or if your use creates risk or harm for Pingtumi, other users or third parties. Where reasonable, we will tell you why and give you a chance to respond.
  • We may change, suspend or discontinue any part of the Services. If we discontinue a Service you paid for, we will give at least 30 days’ notice.
  • Sections that by their nature should survive termination will survive, including sections 6 (refunds), 8, 12 and 14 to 18.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WITHOUT LIMITING THE ABOVE, PINGTUMI DOES NOT WARRANT THAT NOTIFICATIONS WILL BE DELIVERED OR DELIVERED ON TIME, THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT CONTENT, AI OUTPUT, PLACE OR MAP INFORMATION, OR OFFERS FROM CHANNEL OWNERS ARE ACCURATE OR RELIABLE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PINGTUMI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, INCLUDING FROM NOTIFICATIONS THAT ARE DELAYED OR NOT DELIVERED, OR FROM DEALINGS BETWEEN USERS AND CHANNEL OWNERS. PINGTUMI’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF US$100 OR THE AMOUNT YOU PAID PINGTUMI IN THE 12 MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow these exclusions or limits, so they may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence, or death or personal injury caused by negligence, and nothing affects your statutory rights as a consumer.

16. Indemnity

If you use the Services for a business or run a channel, you will defend and indemnify Pingtumi against third-party claims arising from Your Content, your channel, your offers and transactions with your customers, or your breach of these Terms or the law.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Disputes will be resolved exclusively in the state or federal courts in San Mateo County, California, and you and Pingtumi consent to their jurisdiction.

If you are a consumer in the EEA, UK or Switzerland, you also benefit from the mandatory protections of the law of your country of residence, and you may bring claims in your local courts.

Before filing a claim, please contact us at contact@pingtumi.com so we can try to resolve it informally.

18. Changes to these Terms

We may update these Terms. We will post the new version here with its date. If a change is material, we will tell you in advance through the Services or by email. Changes apply from the date stated. If you keep using the Services after that, you accept the updated Terms. If you do not agree, stop using the Services and delete your account.

19. General

  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Pingtumi about the Services.
  • If a provision is unenforceable, the rest of these Terms remain in effect.
  • No waiver. Not enforcing a provision is not a waiver of it.
  • You may not transfer these Terms. We may transfer them in connection with a merger, acquisition or sale of assets.
  • Export and sanctions. You must comply with U.S. export and sanctions laws.
  • We may send notices by email to your account address or through the Services.
  • If you use the Pingtumi app for iPhone, Apple is not a party to these Terms and is not responsible for the app or its content.

20. Contact

Pingtumi, Inc.
contact@pingtumi.com