Pingtumi Privacy Policy

Last updated: October 15, 2026

1. Who we are and what this policy covers

This Privacy Policy explains how Pingtumi, Inc. (“Pingtumi”, “we”, “us”) collects, uses, shares and protects personal information when you use any of our products, which we call the “Services”:

Pingtumi Alerts at alerts.pingtumi.com, including channel Ping Pages, and any version you add to your Home Screen or install as a web app.
Place Collections at place-collection.pingtumi.com, including shared collection pages.
The Pingtumi app for iPhone, including its iMessage extension.
Our website at pingtumi.com and any other site or service that links to this policy.

Pingtumi, Inc. is a Delaware corporation and is the controller of the personal information described here. You can contact us at contact@pingtumi.com (please put “Privacy” in the subject line).

Some of our Services can be used without an account. For example, anyone can open a Ping Page, subscribe to its notifications, RSVP to an event, or join a line. This policy covers those visitors as well as account holders.

Businesses and organizers who run channels on Pingtumi Alerts (“channel owners”) decide what to send and what information to request from their audience. When a channel owner sees information you provide through their Ping Page, such as your RSVP or your place in their line, their own privacy practices also apply to how they use it.

2. Information we collect

Account information

Sign-in. You can create an account with Sign in with Apple, Sign in with Google, or, for Place Collections, an email address and password. If you use Apple or Google, we receive your name and email address from that provider. Passwords are stored only in hashed form. If you choose Apple’s “Hide My Email”, we receive a relay address instead of your real email. We also store the username you choose.
A profile photo or channel logo, if you add one.
Verified phone number. If you add a Call or Text button to an alert, we verify your phone number by sending a one-time code by text message through a verification provider. We store the verified number. The number is shown publicly on the Ping Page of any alert that uses the button. You can remove it at any time, which also removes it from your alerts.
If you buy coins, our payment processor collects your payment card details. We do not receive or store your full card number. We keep a customer ID from the payment processor, what you bought, the amount, and your coin balance and usage.

Content you create

Alerts and channels: channel names, descriptions, logos, cover images, wallpapers and themes; alert titles, messages, images and scheduled send times; action buttons and what they contain, such as event details and locations, promo codes, deals, Wi-Fi network details, links to your own order or payment pages, and line and order-number settings.
Place Collections: collections, places, notes, photos, cover images and the people you invite to collaborate.
Pingtumi app: notifications, messages, group chats, comments, photos, audio, video, PDF documents, calendar invites, maps and locations, links, polls, and payment links (such as Venmo and Cash App) that you send or share.
AI requests: the text you ask our AI features to improve, and the prompts you give for AI-generated covers and logos.

Channels, Ping Pages and shared collection links are public: anyone with the link can see what you post there.

Information from people who use Ping Pages

You do not need an account to use a Ping Page. When you do, we collect:

Push notification subscription. If you turn on notifications, your browser gives us a subscription address and encryption keys issued by Apple, Google or Mozilla, so we can deliver notifications to your device. We also store the channels you subscribe to and any quiet hours you set.
A device identifier. A random ID created by your browser and kept in its local storage. It is not linked to your phone’s hardware. We use it to recognize your device when you resubscribe, RSVP, or join a line.
Your responses. RSVP answers, and if the channel owner asks, your name, how many guests you bring and any dietary note; poll answers; promo codes issued to your device; your place and status in a line or order queue.
If you report an alert, the details you send us.

Location information

Lines and order numbers. Some channel owners only let people who are nearby join a line or get an order number. In that case we ask your browser for your precise location once, check how far you are from the venue, and do not store your location.
Place Collections. If you allow it, we use your device’s location to center the map and sort places by distance. This happens in your browser and is not stored on our servers.
Photo locations. When you add a photo to Place Collections, we read the location and the date it was taken from the photo’s own metadata, to suggest where and when the place was visited.
Pingtumi app. If you allow location access, the app uses your location for location-based features, such as notifications tied to places you choose.
Places you search for. Places and addresses you look up through Google Maps or Apple Maps are sent to those providers to return results.

Information collected automatically

Which alerts are viewed and whether a view came from a notification. Channel owners see these as totals, not by person. We also keep a daily record of which accounts signed in to each dashboard.
Device and log data. Browser type, operating system, app version, IP address, pages requested and error logs, collected by our hosting providers when you connect.
Cookies and local storage. See section 5.

3. How we use information

We use personal information to:

Provide the Services, including delivering notifications, showing Ping Pages and collections, running lines and RSVPs, and syncing your content across devices.
Create and secure your account, verify phone numbers, and prevent fraud, spam and abuse.
Process coin purchases and keep transaction records.
Check alerts automatically for content that breaks our Terms before they are sent.
Provide AI features when you ask for them.
Show channel owners totals such as subscriber, view and RSVP counts.
Respond to support requests and reports, and send you service messages such as receipts and account notices.
Understand how the Services are used and improve them.
Comply with the law and enforce our Terms.

We do not sell your personal information for money. We do not use your content to train AI models.

Legal bases (European Economic Area, United Kingdom and Switzerland)

If you are in these regions, we rely on the following legal bases:

Performance of a contract: to provide the Services you ask for, including notifications, purchases and AI features.
Legitimate interests: to secure and improve the Services, prevent abuse, moderate content and keep records. We balance these interests against your rights.
Consent: for push notifications and precise location. You can withdraw consent at any time, for example by unsubscribing or changing your browser or device settings.
Legal obligation: to keep financial records and respond to lawful requests.

4. How we share information

Channels, Ping Pages, alerts and shared collections are visible to anyone with the link, including any phone number you add to a Call or Text button. If a channel owner turns on a guest list, other guests can see the names of people who answered “I’ll Be There”.
With channel owners. When you RSVP, answer a poll, claim a promo code or join a line on a channel’s Ping Page, the channel owner sees your response and, if requested, your name. Channel owners see subscriber counts, not who you are.
With collaborators. People you invite to a Place Collection can see and edit it and see collaborators’ activity.
With service providers that process information for us under contract, listed below.
For legal reasons, when we believe disclosure is required by law, or needed to protect the rights, property or safety of Pingtumi, our users or others.
In a business transfer, such as a merger, acquisition or sale of assets, subject to this policy.
With your consent or at your direction.

Service providers

We use service providers in these categories:

Cloud hosting, database and file storage providers
Website hosting and content delivery providers
Account sign-in providers (Apple and Google, when you choose them)
Push notification services run by browser and device makers, which deliver notifications to your device
A phone number verification provider, which sends verification codes by text message
Map, place search and directions providers
A payment processor, which handles coin purchases
AI providers, which moderate alert content automatically and power AI writing and AI images
Email delivery providers
A messaging provider for group chats in the Pingtumi app

When you use Google Maps features, Google’s Privacy Policy (policies.google.com/privacy) also applies.

5. Cookies and local storage

Necessary cookies and storage. We use a cookie to keep you signed in, and browser storage to remember your device identifier, your subscriptions, which alerts you have already seen, and preferences such as recently used emoji. The Services do not work properly without these.
No analytics or advertising cookies. We do not use third-party analytics or advertising cookies, and we do not show third-party ads. Google may set its own cookies when Google Maps or the reCAPTCHA check used during phone verification loads.
Your choices. You can block or delete cookies in your browser settings, but signing in and notifications may stop working.

6. How long we keep information

Account information and content: for as long as your account is open. When you delete your account, it is disabled immediately and permanently deleted after 30 days, including your channels, alerts, collections, subscriptions and uploaded images. During those 30 days you can contact us to cancel the deletion.
Push notification subscriptions: while they are active. When you unsubscribe, or a subscription stops working (for example because you cleared your browser data or removed the Home Screen app), we mark it inactive and delete it after 90 days.
RSVPs, poll answers, promo codes and line tickets: for as long as the channel that collected them exists.
Purchase records: as long as required for tax and accounting purposes.
Daily sign-in records: kept indefinitely as a record of account activity. They contain usernames only, not email, IP address or device.
Server logs: for a limited period set by our hosting providers.

Alerts that were already delivered stay on the devices that received them, and content others have copied or shared is outside our control.

7. Your rights and choices

Access and correction: you can see and edit most of your information in your dashboard or app settings.
Deletion: you can delete your account from the Alerts dashboard, the Place Collections dashboard or the app’s settings. You can remove a verified phone number at any time.
Notifications: you can unsubscribe from any channel on its Ping Page, set quiet hours, or turn notifications off in your device settings.
Location: you can turn location access off in your browser or device settings at any time.

If you are in the EEA, UK or Switzerland, you also have the right to access, correct, delete, restrict or object to our processing of your personal information, to receive a copy in a portable format, and to withdraw consent at any time. You can complain to your local data protection authority.

If you are in a U.S. state with a consumer privacy law, such as California, you may have the right to know what personal information we collect and share, to access, correct and delete it, and to opt out of the sale or sharing of personal information and targeted advertising. We will not discriminate against you for using these rights.

To make a request, email contact@pingtumi.com with “Privacy Request” in the subject line. We will verify your request using information connected to your account and respond within 30 days (45 days under U.S. state laws). You can use an authorized agent where the law allows.

8. International transfers

We are based in the United States, and our servers and most service providers are in the U.S. If you use the Services from outside the U.S., your information is transferred to and processed in the U.S. and other countries whose data protection laws may differ from yours. For transfers from the EEA, UK and Switzerland, we rely on the European Commission’s Standard Contractual Clauses and our providers’ equivalent safeguards.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or under the age of digital consent in your country, which can be up to 16 in the EEA). If we learn that we have, we will delete it. If you believe a child has given us personal information, contact us at contact@pingtumi.com.

10. Security

We protect information with encryption in transit (HTTPS), access controls on our servers and storage, verification of sign-in through Apple and Google, and payment handling by our payment processor. Push notification content is encrypted between our servers and your device’s push service. No system is completely secure, so we cannot guarantee the security of your information.

11. Changes to this policy

We will post any changes here and update the date at the top. If a change is material, we will tell you in advance through the Services or by email.

12. Contact us

Pingtumi, Inc.
contact@pingtumi.com (subject line “Privacy”)